刪除帳戶說明

E-See（由 Fletrix 開發）— 最後更新：2026-04-17

1. 如何申請刪除帳戶

請依下列步驟在應用程式內提交刪除帳戶申請：

1. 開啟 E-See App 並登入。
2. 點擊左上角選單圖示開啟選單。
3. 在選單內點擊「帳戶詳情」進入帳戶詳情頁。
4. 滑至頁面底部，點擊「刪除帳戶」。
5. 閱讀確認提示後點擊確認以送出申請。
6. 申請送出後，我們的團隊將會審核並處理。

您亦可透過電郵 raphaelmedhk@gmail.com 提交刪除帳戶要求。

2. 申請獲批後的資料處理

下表說明各類資料在申請獲批後的處理方式及原因。

資料類別	處理方式	原因
帳戶及登入資料（例如電話號碼、密碼）	刪除帳戶；您將無法再登入	帳戶刪除
個人檔案（例如姓名、電郵）	刪除；應用程式內不再向他人顯示該帳戶	帳戶刪除
病人檔案內的姓名、聯絡電話等	保留於預約記錄內（作為該次預約相關資料的一部分）	醫療記錄法規要求
預約記錄	按適用法律及醫療記錄要求保留	法律要求
推播通知 Token	移除；我們將不再向該裝置發送推播	帳戶刪除

3. 處理時間

申請提交後，我們會在合理時間內審核並處理。如需查詢進度，請透過上述電郵聯絡我們。

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Account deletion

E-See (developed by Fletrix) — Last updated: 2026-04-17

1. How to request account deletion

Follow these steps in the app to submit a deletion request:

1. Open the E-See app and sign in.
2. Tap the menu icon in the top-left corner to open the menu.
3. In the menu, tap Account Detail to open your account details.
4. Scroll to the bottom and tap Delete Account.
5. Read the confirmation message and confirm to submit your request.
6. After submission, our team will review and process your request.

You may also email raphaelmedhk@gmail.com to request account deletion.

2. What happens to your data after approval

The table below describes how we treat each category of data after your request is approved.

Data category	What we do	Why
Account and sign-in data (e.g. phone number, password)	Your account is deleted; you can no longer sign in	Account deletion
Profile data (e.g. name, email)	Deleted; the account is no longer shown to others in the app	Account deletion
Patient profile details (e.g. name, contact phone)	Retained as part of existing booking records	Medical record and legal requirements
Booking records	Retained in line with applicable law and medical record rules	Legal requirements
Push notification tokens	Removed; we stop sending push notifications to that device	Account deletion

3. Processing time

After you submit a request, we will review and process it within a reasonable time. For status enquiries, contact us at the email address above.